Refund policy
Return and Refund Policy
Most items are made to order. We have a 14-day return policy — you have 14 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unused, with any tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at . If your return is accepted, we'll send instructions on how and where to send your package. Returns must be sent to:
StackLabDesigns, LLC PO BOX 122 Greer, SC 29652 United States
Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect. Items sent back without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or you received the wrong item, so we can evaluate it and make it right with a free replacement or refund.
Exceptions / non-returnable items Certain items can't be returned, including custom or personalized products, sale items, gift cards, and hazardous materials. Because most pieces are made to order, custom and personalized items are generally final sale — but we'll always fix a genuine quality issue. If you're unsure whether your item qualifies, reach out before sending it back.
Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it — unused, with any tags, and in its original packaging — and you'll need the receipt or proof of purchase.
Refunds We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at .